Accessibility
We want every patient sent to this suite to be able to use it, and every visitor to be able to use this website. This page explains what is already in place, what you can ask us to arrange, and how to tell us when something does not work.
Tell us what you need and we will arrange it. You can ask through the contact form, and you never have to explain a diagnosis to make a request. Send us a message.
If you are deaf or hard of hearing
You should never have to use a telephone to deal with us.
Write instead of calling
Every question you could ask us by phone can be asked through the contact form, and you can tell us to reply by email or text message rather than calling you back.
Texas Relay and captioned calls
Texas Relay connects a call through a communications assistant. Dial 711 from any phone, then give the operator our number. Captioned telephone and video relay services work the same way.
Interpreters and support people
You are welcome to bring an ASL interpreter or a support person into the suite with you. Tell your physician’s office when your procedure is booked, and send us a message as well so the suite is expecting them.
In the procedure room
Tell us how you prefer to be given instructions — written down, face to face so you can lip read, or through your interpreter. Say so before the day and it will be in place when you arrive.
If you are blind or have low vision
This website
The site is built to work with screen readers and keyboards: every image carries a text description, every form field has a label, headings run in order, and nothing depends on a mouse. Text can be enlarged to twice its size without the layout breaking.
Information in another format
Ask us and we will send arrival instructions and directions as large print, or as plain text you can read with a screen reader. There is no charge and you do not need to give a reason.
Guide dogs and service animals
Service animals are welcome in the waiting area and recovery area. Let us know in advance so we can plan where your dog waits during the procedure itself.
Getting around the suite
Staff can meet you at the entrance, guide you to the procedure room and recovery area, and describe the room and what is about to happen rather than only pointing.
Getting into the building
- Ground floor, no elevator The suite is on the first floor, so there are no stairs or elevators between the car park and the procedure room.
- Doorways wide enough for a wheelchair The doorways through the suite are wide enough to take a wheelchair, so you can stay in your own chair from the entrance to the procedure room.
- Accessible restroom on the same floor There is a wheelchair accessible restroom on the first floor, so you do not have to leave the suite or change floors to use one.
- A table that fits every patient The procedure table accommodates bariatric patients, and staff can give you as much time and help as you need to get onto it and off it again.
- Doors are opened by hand The entrance doors are not automatic. If opening a door yourself is difficult, tell us before the day and a member of staff will meet you outside and hold the doors.
- Parking at the door Parking is directly outside the entrance, which keeps the walk short before and after a procedure.
- Someone with you A family member, friend or carer can wait with you, and must drive you home if you are having sedation.
- Tell us what would help Extra time to transfer onto the table, a quieter arrival, help filling in a form, someone to meet you at the car — ask, and we will arrange it.
Still to confirm: how many accessible parking bays serve the entrance, and whether a wheelchair is kept on site for patients who need one on the day. Ask us and we will tell you what we know today.
Our commitment, and how to tell us we fell short
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA on this website, and to make the suite itself usable by every patient whose physician sends them here.
If any part of this site or the suite is difficult to use, tell us. Say which page or which part of the visit, and what happened. We will fix what we can, and give you the information another way in the meantime.
We review this page whenever the site changes, and at least once a year.